Reservations
In order to help ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. Please arrive for your appointment at least 10 minutes prior to the scheduled starting time. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
*Please let us know of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.
Cancellation Policy and Fees
Your therapy times are reserved exclusively for you. We value your business and ask that you respect the office scheduling policies. Should you need to cancel or reschedule, please notify us at least 5 hours in advance. Any cancellations with less than 5 hours of notice are subject to a cancellation fee of $25 ($10 for a half-hour sessions). Clients who miss their appointments without giving a two hour notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, our therapists not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
All services require a credit card to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment and are not obligated to use their credit card for payment. WE WILL NOT ACCEPT ANY APPOINTMENTS UNTIL YOUR FEES ARE PAID.
Late Arrival Policy
All treatment sessions have a specific time schedule therefore we regret that late arrivals may not receive extension of scheduled appointments. The original fee will be charged.
No Show Policy
At Reconstructing Massages, we understand that unanticipated events occur in everyone’s life. Unforeseen events such as car problems, business meetings and children’s illnesses, are just a few reasons why one might consider canceling a massage appointment. However, we ask that you call if you cannot keep your appointment. Clients who miss their appointments without giving at least two (2) hours notification may be charged in full for the scheduled service.